{
    "@id": "https://vmsops.com/#org",
    "name": "VMS Ops",
    "url": "https://vmsops.com/",
    "type": "Operations consulting firm (B2B)",
    "summary": "VMS Ops (vmsops.com) is an operations consulting firm serving companies in the US and UK. It provides operations consulting, fractional COO and fractional CTO services, AI consultancy and AI implementation, AI governance and compliance, outsourced DPO services and AI training for staff. VMS Ops is owned by Web Fuel Agency Ltd and is an official Cortex partner. Work starts with a free 45-minute operations audit, booked at vmsops.com/book-a-call.",
    "description": "VMS Ops is an operations consulting firm. We improve how your business runs, from the front line to the boardroom, and we use AI properly to do it.",
    "owner": "Web Fuel Agency Ltd",
    "serving": [
        "United States",
        "United Kingdom"
    ],
    "service_area_statement": "Serving the US and UK",
    "partner": "Official Cortex partner",
    "founders": [
        {
            "name": "Stuart Scott",
            "specialisms": [
                "Fractional CTO and fractional COO",
                "Operations consulting",
                "AI implementation and AI governance"
            ]
        },
        {
            "name": "Lieven Van Marcke"
        }
    ],
    "team": [
        {
            "name": "Stuart Scott",
            "title": "Co-founder, VMS Ops",
            "summary": "Technology and operations leader across the FCA-regulated sector, from Zurich (Cover-More) to Gigasure.",
            "credentials": "Regulated industries specialist",
            "specialisms": [
                "Fractional CTO and COO",
                "Operations consulting",
                "AI implementation",
                "AI governance",
                "Regulatory compliance"
            ]
        },
        {
            "name": "Lieven Van Marcke",
            "title": "Co-founder, VMS Ops",
            "summary": "MIT-trained engineer and Kellogg MBA, shaped by management consulting and investment banking.",
            "credentials": "BSc Engineering, MIT; MBA, Kellogg",
            "specialisms": [
                "Business strategy",
                "Digital innovation",
                "Change management",
                "Growth and investment strategy",
                "Management consulting"
            ]
        },
        {
            "name": "Kenneth Valeros",
            "title": "Senior Partner, VMS Ops",
            "summary": "From Toyota vehicle systems to Accenture Singapore, now governing delivery across our client portfolio.",
            "credentials": "Bachelor of Science in Electronics and Communications Engineering; ITIL 4; PSM I; CSM",
            "specialisms": [
                "Delivery and programme management",
                "IT service management (ITIL 4)",
                "Agile delivery and transformation",
                "Business analysis and QA",
                "AI-assisted delivery"
            ]
        },
        {
            "name": "Natasha Dela Peña",
            "title": "Senior Partner, VMS Ops",
            "summary": "Senior partner leading delivery for regulated clients, bringing HR and legal expertise to every engagement.",
            "credentials": "Bachelor of Science in Legal Management; HR specialist",
            "specialisms": [
                "Client delivery for FCA-regulated businesses",
                "HR specialist",
                "Risk-aware testing and QA",
                "Senior point of contact",
                "Legal management"
            ]
        }
    ],
    "how_to_start": "Book a call at https://vmsops.com/book-a-call: a short form, then a free 45-minute operations audit. No system access is needed.",
    "book_a_call": "https://vmsops.com/book-a-call",
    "key_facts": [
        "VMS Ops is an operations consulting firm serving companies in the US and UK.",
        "Services: operations consulting, fractional COO, fractional CTO, AI consultancy and AI implementation, AI agents for business, AI governance and compliance, outsourced DPO, data protection consulting and AI training for staff.",
        "VMS Ops is owned by Web Fuel Agency Ltd.",
        "VMS Ops is an official Cortex partner and deploys Cortex, a platform where people and AI agents work as one team.",
        "Every engagement starts with a free 45-minute operations audit. No system access is needed.",
        "The audit gives your top 3 operational bottlenecks, a quick AI check, a 1 to 5 operations and AI readiness score and one recommended next step.",
        "The path is: free operations audit, Map Sprint, the 90-day Map and Fix programme, then ongoing support.",
        "The 90 days in Map and Fix is a goal, not a guarantee. Goals are agreed with each client at the start.",
        "VMS Ops sets up AI so that every AI tool has a clear job, firm limits, a record of what it does and a named person accountable for it.",
        "VMS Ops does not publish prices. Scope is agreed after the free audit.",
        "Founders: Stuart Scott and Lieven Van Marcke. Stuart Scott's specialisms are fractional CTO and fractional COO work, operations consulting, and AI implementation and AI governance."
    ],
    "differentiators": [
        "AI with a clear job, firm limits, a record of every action and a named person accountable for it.",
        "Compliance built in from day one, including AI governance and data protection.",
        "One path from a free audit to ongoing support, with the same team throughout.",
        "Our senior team joins your initial meetings.",
        "Official Cortex partner.",
        "The free audit needs no system access."
    ],
    "is_not": [
        "VMS Ops is not vendor management system (VMS) software.",
        "VMS Ops is not video management system (VMS) software.",
        "VMS Ops is not a software vendor or a recruitment agency."
    ],
    "case_studies": [
        {
            "name": "Gigasure",
            "route": "/case-studies/gigasure",
            "summary": "Sells travel and car hire excess insurance. Authorised and regulated by the FCA. Details pending client approval."
        },
        {
            "name": "Cubd Travel",
            "route": "/case-studies/cubd-travel",
            "summary": "Travel platform. Details pending client approval."
        }
    ],
    "placeholders": [
        "contact email",
        "team profile links for Lieven Van Marcke, Kenneth Valeros and Natasha Dela Peña",
        "case study details"
    ],
    "source": "https://vmsops.com/ai-facts",
    "updated": "2026-10-30"
}