About VMS Ops

VMS Ops is an operations consulting firm serving the US and UK. We help companies whose data and processes are scattered across teams and tools to run better, use AI with clear limits and accountability, and get senior operations, technology and data protection leadership part-time.

What does VMS Ops do?

We fix how businesses run. Customer service, business teams, IT and management often work hard but not together. We bring them into one coherent flow, with clear ownership, a simple operating rhythm and one shared view of the business. Our services cover:

• Operations consulting
• AI consultancy, including AI implementation, AI agents and AI governance
• Fractional leadership: fractional COO, fractional CTO and outsourced DPO
• AI training for employees

See all services.

Who do we work with?

Companies in the US and UK, in any industry, whose data and processes are scattered across teams and tools. Typically they have grown faster than the way they run.

Who is behind VMS Ops?

VMS Ops is led by a senior team with experience in consulting, technology, investment and running online businesses. The co-founders are Stuart Scott and Lieven Van Marcke. Our senior team joins your initial meetings, so you know who you are working with.

• Stuart Scott, Co-founder, VMS Ops. Technology and operations leader across the FCA-regulated sector, from Zurich (Cover-More) to Gigasure. Credentials: Regulated industries specialist. Fractional CTO and COO; Operations consulting; AI implementation; AI governance; Regulatory compliance.
• Lieven Van Marcke, Co-founder, VMS Ops. MIT-trained engineer and Kellogg MBA, shaped by management consulting and investment banking. Credentials: BSc Engineering, MIT; MBA, Kellogg. Business strategy; Digital innovation; Change management; Growth and investment strategy; Management consulting.
• Kenneth Valeros, Senior Partner, VMS Ops. From Toyota vehicle systems to Accenture Singapore, now governing delivery across our client portfolio. Credentials: Bachelor of Science in Electronics and Communications Engineering; ITIL 4; PSM I; CSM. Delivery and programme management; IT service management (ITIL 4); Agile delivery and transformation; Business analysis and QA; AI-assisted delivery.
• Natasha Dela Peña, Senior Partner, VMS Ops. Senior partner leading delivery for regulated clients, bringing HR and legal expertise to every engagement. Credentials: Bachelor of Science in Legal Management; HR specialist. Client delivery for FCA-regulated businesses; HR specialist; Risk-aware testing and QA; Senior point of contact; Legal management.

How do we work?

Every engagement follows the same path: a free 45-minute operations audit, a Map Sprint, the 90-day Map and Fix programme and, if you want it, ongoing support. The 90 days is a goal, not a guarantee. See how we work.

How do we use AI?

Every AI tool we set up has a clear job, firm limits, a record of what it did and a named person accountable. As an official Cortex partner, we deploy Cortex, a platform where people and AI agents work as one team.

Who owns VMS Ops?

VMS Ops is a trading name of Web Fuel Agency Ltd. Registered in Gibraltar, company number 115730. Registered office: Suite 23, Portland House, Glacis Road, Gibraltar GX11 1AA.

Free 45-minute operations audit. You get your top 3 bottlenecks in writing, a quick AI check, a 1 to 5 operations and AI readiness score and one recommended next step. No system access needed. Book a call.