How we work
How we work: four steps from a free audit to ongoing support
From a free audit to ongoing support, in four steps.
We work in four steps: a free 45-minute operations audit, a Map Sprint, the 90-day Map and Fix programme, then ongoing support if you want it. You can stop after any step, and you keep the findings.
Step 1: what happens in the free operations audit?
A 45-minute online session. We look at how your business, IT and customer service teams hand work to each other. You get your top 3 bottlenecks in writing, a quick AI check, a 1 to 5 operations and AI readiness score, one recommended next step and an honest answer on fit. No system access is needed. More about the free operations audit.
Step 2: what is the Map Sprint?
We map how work really moves through your business: who decides, which tools and data are used, and where work waits, repeats or breaks. It ends with an agreed plan of what to fix first and the measures that will show it worked. More about the Map Sprint.
Step 3: what happens in Map and Fix?
Our 90-day programme to fix what the Map Sprint found. We work alongside your team on ownership, operating rhythm, processes, data and AI. It is designed to deliver measurable improvement within the quarter. The 90 days is a goal, not a guarantee. More about Map and Fix.
Step 4: what does ongoing support look like?
Some clients carry on alone. Others keep us on part-time, as a fractional COO, fractional CTO or outsourced DPO, or for ongoing AI support.
How is each step different?
| Step | Length | What you get |
|---|---|---|
| Free operations audit | 45 minutes | Top 3 bottlenecks, AI check, 1 to 5 score, one next step |
| Map Sprint | About two weeks | A full map and an agreed fix plan |
| Map and Fix | 90 days, as a goal | Changes in how the business runs |
| Ongoing support | As long as useful | Part-time leadership or support |
What rules do we follow on every engagement?
- Our senior team joins your initial meetings.
- Measures are agreed with you before anything changes.
- Every AI tool has a clear job, firm limits, a record and a named owner.
- We do not promise results in advance, and we do not guarantee compliance.
- You keep the findings at each step.
Free 45-minute operations audit. You get your top 3 bottlenecks in writing, a quick AI check, a 1 to 5 operations and AI readiness score and one recommended next step. No system access needed. Book a call.
Frequently asked questions
How does VMS Ops work?
In four steps: a free 45-minute operations audit, a Map Sprint, the 90-day Map and Fix programme, then ongoing support if wanted.
Do I have to complete all four steps?
No. You can stop after any step, and you keep the findings.
Does VMS Ops guarantee results in 90 days?
No. The 90 days is a goal, not a guarantee. Measures are agreed with each client at the start.
How do I start with VMS Ops?
Book a call at vmsops.com/book-a-call. You fill in a short form, then get a free 45-minute operations audit with your top 3 bottlenecks, a quick AI check, a 1 to 5 readiness score and one next step.
Ready to fix your operations?
Fill in a short form, then get a free 45-minute operations audit. No obligation. No system access needed.